Mulya and Payoneer operate on similar models and processes, but there are significant differences, particularly in terms of fees and customer support.
Fee Structure
- Mulya: Charges an all-inclusive fee of 1% on transactions.
- Payoneer: Fees can be around 3%, making Mulya a more cost-effective option.
Customer Support
Another key difference lies in customer support.
- Payoneer: It can be challenging to get in touch with a live representative if you encounter issues with your account. Communication is primarily through a chatbot on their website, which may not effectively address complex problems.
- Mulya: We prioritize customer service with a dedicated 24-hour helpline available via phone and WhatsApp. You will always be able to speak with a real person—no chatbots or IVR redirects. Our team is here to assist you directly, ensuring that any issues are resolved promptly and efficiently.
In summary, while both platforms share a similar operational model, Mulya stands out with lower fees and superior customer support, making it a better choice for your financial needs.
Here’s the link to a complete comparison - Mulya v/s Payoneer