If your client has mistakenly sent money to an incorrect account number that does not exist, rest assured that all funds will be refunded, and the transaction will be marked as cancelled on your client’s end. There’s no need to worry.
However, your client should take the following steps:
- Be Patient: Refund processes may take some time.
- Contact Their Bank Relationship Manager: Advise your client to reach out to their bank relationship manager to track the funds. In many cases, bank staff may claim the money has been debited without further assistance. Encourage them to insist on a thorough tracking of the transaction.
Please note that the funds typically take around 2 weeks to be returned. Since these are incorrect bank account details, we do not receive the funds at any point, and the refund process is beyond our control.
If you have any further questions or need assistance, feel free to reach out.